Oracle's integrated Customer Relationship Management (CRM) solution is a set of diverse applications that give you information-driven sales, service, and marketing. Oracle CRM is built on an open, standards-based architecture that streamlines business processes, improves the quality of your data, and enables all your key divisions to draw from the same source of data. With Oracle CRM your company owns the single best tool for customer success accurate information.

Over 50 CRM specific applications that help you address every phase of your CRM cycle.

Mentioned below are some of the essential and popular implementations that are specific and unique to your business.

• Sales Force Automation capabilities help streamline sales with complete order management and back-office integration. It enables you to perform with powerful sales forecasting, commission management, upsell management and much more.
  
  
• Partner Relationship Management helps improve collaboration with your partners through complete partner relationship management (PRM) capabilities. This module allows you to treat your channel partners as an extension of your direct sales team, with joint marketing campaigns, lead management and order processing.
  
  
• Customer Support and Service application that improves online customer support and service thus helps to reduce attrition and lowers your customer care cost.
  
  
• Marketing Automation Target build, execute, and measure the success of marketing campaigns and eliminate the complexity from lead qualification and conversion for more efficient sales execution.
  
  
• CRM Analytics and Reporting enables powerful dashboards that provide fingertip access into sales, marketing and customer service performance—and even easily integrate back-office metrics for total business visibility.

Apart from the above there are several other modules like CRM Foundation, install Base, Service Contracts, Field Service, iSupport, Repair Depot, RMA, Telesales, Tele Service, Trade Management, Knowledge Management, Mobile Field Services, Enterprise Install Base, Spares Management and many more that can help an organization accelerate their business gains.

SamaraTech with its real time experience in implementing EBS CRM to several of our clients has helped in modernizing their technology architecture. The EBS CRM solution provides capabilities across all major customer-facing functionalities. Through our Oracle CRM implementations we have assisted in creating a strong in sales, field service, and partner channel management that has the ability to scale for global deployments.

SamaraTech as a leading provider of Oracle CRM solution is armed with a highly comprehensive suite of business applications for your business. We have provided several leading global organizations through Oracle applications to accelerate their front and back office business processes. We have a proven track record of successfully and seamlessly integrating Oracle CRM with the Oracle EBS thereby enabling organizations to meet their unique business needs.

The implementation has leveraged our clients business in the following ways.

• Streamline order management processes with complete integration across sales and finance.
• Drive sales, service and marketing performance with real-time role based-dashboards.
• Gain a true 360-degree view of all customer data and customer interactions.
• An accurate sales forecast, automated commission and upsell management that helped improve sales.
• Improve collaboration with partners with joint lead and campaign management.
• Improve customer satisfaction with complete case management and customer history.
• Redirect marketing budget to higher-ROI campaigns by measuring campaign effectiveness.

Our Differentiators

• Strong domain focus with SME providing real world experience with industry best practices. Prebuilt comprehensive CRM functionality.
• Built-in analytics data warehouse for true historical data analysis.
• Conference room pilot for increased user adoption.
• Proven methodology to reduce go-to market time.
• Industry specific solutions.
• End-to-end CRM, CDI and Analytics Solution.
• Single vendor accountability.