Remote support services | Remote DBA Experts | Oracle RAC | Oracle Database Consulting

Remote Support Services

SamaraTech has provided remote IT support services for more than a decade. We serve government and commercial clients with services that include high availability, high transactions as well as those required for routine back office applications. We have teams that work on-site, remotely and some that use a combination of both approaches. We have expertise in Oracle and MicroSoft SQL Server. We prefer to participate in our client’s planning and operational review processes to ensure that our team maintains constant appreciation for the business needs.

Our Remote Support Service offers various levels of System Monitoring and Administration which includes:

Monitoring 24 * 7, 365
Database and O/S Monitoring
Emergency Response to all Alerts
Case/Issue Tracking Management Portal
Backup Planning and Backup Requirements
MTTR − Mean Time to Recovery Planning
Retention Policy Planning
Stats Analysis

Oracle Remote DBA Services

Professional DBA services offering for Oracle includes remote administration, support, troubleshooting and consulting services for Oracle Database 8i, 9i, 10g and 11g, Real Application Clusters 9i, 10g and 11g, Application Server 9i, 10g and 11g and E-Business Suite 11i and R12.

Strategic Technology Planning
Assessment of current Network Architecture and Infrastructure
Business Requirements Development and Analysis
Data Network Design & Engineering
Capacity Planning
Storage allocation, provisioning and Database Sizing
Oracle Server Layout and Planning
Oracle software Installation and Configurations
Oracle database design / Data modeling
Oracle database optimization, Performance and Tuning
Backup and Recovery Strategies and Configurations
Oracle Server security and logins management
Light weight Directory Access Protocol (LDAP), Oracle Internet Directory (OID) and Active Directory integration
Oracle Real Applications Cluster (RAC), High Availability (HA) and Maximum Availability (MAA) Configurations
Oracle Disaster Recovery, Standby and Data Guard Broker, Fast-Start-Failover Configurations
Testing and deployment of Patches
Data Replication Strategies, Distributed database, Advanced Replication and Streams Replication
Data Extraction Transformation and Loading (ETL) Strategies
Analytical Processing (OLAP, ROLAP, MOLAP)
Data Mart Development
Meta Data Management
Oracle Server Scale-up
Oracle Database Upgrade to higher version
Oracle Database Migration to other Databases
Legacy/Other Database Migration to Oracle Database
Oracle Data Compression
PL/SQL code review
Oracle E-Business Suite Installation and Upgrade
Oracle E-Business Suite Cloning and Patching
Profile Options
Applications DBA activities with AD Utilities and OAM
Concurrent Processing Configuration and Monitoring
Notification Mailers Configuration and Monitoring
Design, development, deployment and management of Workflow
Printer Configurations and troubleshooting
Integration and Implementation of Payment Gateways
SSL Configuration
DMZ's Configuration
Remote Core and Apps DBA support

SRSS Service Plan and Offerings
The features of our SRSS offering can be customized to suit your needs.

DBA activities including -
- Initial Environment Health Check with expert recommendations report
- Coverage during Business Hours (5 days/week)
- Weekly Environment Health Checks with email reports
- DBA on Call*
- Periodic Backups
- Recovery Strategy
Can be customized to fit your unique needs

DBA activities including -
- Initial Environment Health Check with expert recommendations report
- Enhanced coverage (6:00am ET - 10:00pm ET) (7 days/week)
- Installation of Monitoring tools and alerts
- Daily Environment Health Checks with email reports
- Emergency response to alerts
- DBA on Call*
- Periodic Backups and Recovery
- Patching
- 10 hrs/month of Ad-Hoc support (including but not limited to installations, upgrades, etc.)
Coordination with Oracle for SR Support in case of bugs
1-800 # to quickly reach the POC when in need
Free access to online Request Manager portal

DBA activities including -
- Initial Environment Health Check with expert recommendations report
- 24x7x365 active coverage (three shifts a day)
- Installation of Monitoring tools and alerts
- Proactive Environment Monitoring
- Thrice-Daily (for every shift) environment health checks with email reports
- Emergency response to alerts
- DBA on Call
- Patching
- 20 hrs/month of Ad-Hoc support (including but not limited to installations, upgrades, etc.)
Sign up for a year and get the Customer Delight Bundle (additional 240 hrs of Ad-Hoc support)*
*Minimum contract period: 6 - month
Coordination with Oracle for SR Support in case of bugs
Dedicated Point-of-Contact
1-800 # to quickly reach the POC when in need
Free access to online Request Manager portal
Periodic SLA Audit

Hours Bucket
DBA activities, including but not limited to -
- Installation
- Patching & Upgrades
- Backup and Recovery
- Migration
- Implementation of new modules
- DBA on Call
- Coverage during Business Hours (5 days/week)
- Environment monitoring (optional)
Can be customized to fit your unique needs

*DBA on Call service is charged separately except in case of the Premium Package

Online Support Portal

SamaraTech database experts work as backup and overflow support for your DBA team. SRSS DBA team is responsible for partial control of DBA functions, taking a leadership role and giving staff augmentation to the client's organization.

Web Request: Lets users create a request, report an incident and review the status of submitted requests using the user portal or over the telephone.
Knowledge Base Access: Lets users search for solutions within a knowledge base anytime, anywhere.