It is a great idea and extremely useful to have an Expert for each of your It infrastructure components i.e. IaaS, Paps, DBaaS, SaaS, in house, to handle issues relating to day to day maintenance and failures when they occur.
However, if you plan on expanding and would like to add more staff to your IT Department, consider an organization that provides Cloud & on Premise Managed Service. This will not only save you money, but will provide your organization with a qualified staff with years of expertise to work with your existing team to resolve problems.
The cost of support service is usually less than half the cost of hiring a full time Service administrator. Not to mention benefits, training and onboarding. The probationary period to get the new hire up to speed only slows down the performance of your IT department. Experts from a service support company will hit the ground running and produce immediate results.
Does the smooth running of all your IT components (Database, Middleware, Application and Infrastructure) keep you awake at night? This concern can be eliminated since most managed service providers offer round the clock coverage for your critical systems. You can be sure your request for support at any critical moment will be responded to in a short period of time.
Most systems require support at peak use occasions like Monthly Closing, Open Enrollment or Registration seasons, etc. Having the right support will show in your customer satisfaction reports and also you company’s bottom line.
Coverage of all Technologies
Bringing on new IT staff means you have to target your search to individuals who have the specific skills sets your company need, and in most cases the new hire may still need training.
Working with an Expert Solutions provider will give you access to skills and expertise from a large pool of experts who can cover a wide range of technologies.
This means most issues will be seamlessly resolved before it makes it to your director’s attention.
Knowledgeable Expert Support
Managed Services Companies pride ourselves as Partners or Specialist as a result they have years of skilled teams and experts who can rise to the occasion to resolve any issue or in most cases can anticipate some routine issues and curb them before they become big issues.
Immediate Expert Support
In the unfortunate departure of a key team lead, It is important to have the necessary coverage for your critical systems. Knowing the long process and cost associated with hiring and on boarding for a new employee. You can be confident knowing that a managed service support will provide immediate coverage and keep critical systems running.
Due to the 24 X 7 X 365 availability of managed service providers, you can be sure your request for support at any critical moment will be responded to in a short period of time.